Addons for NeuroShell Trader / DayTrader

The entire order process starting from the order pages onward is protected via a secure SSL connection. We have partnered with a reputable and secure e-commerce service Plimus to process your orders.

All of the data entered on the order pages is encrypted using the SSL (Secure Socket Layer) protocol and transmitted to the recipient via a secure connection. The data can only be read by the recipient. This way, important information such as credit card numbers, addresses, etc. can be transmitted to the recipient securely via the Internet. In most internet browsers, you can tell that SSL is activated if you see a closed padlock at the lower right in the status bar of the browser window. You will see the padlock when you get to the order pages.

I don't have a credit card, can I still purchase MTFeed?

No, unfortunately, you can't. MTFeed is sold on a monthly subscription basis. This requires a credit card that will be charged once a month. You can order MTFeed using a wide variety of credit cards: Visa, Master Card, American Express, Discover, Dinners Club, JCB, Solo, and Switch.

I'm concerned about my personal information. What is your privacy policy?

We respect your right to the personal privacy and have a strict privacy policy that excludes transferring your personal information to any third-parties except Plimus, which is a reputable and secure e-commerce service that we use to process your online orders.

Do you store my credit card number?

No, we don't. All information on the order pages is processed by our partner e-commerce service provider Plimus which is the only one who sees your credit card number.

Licensing

On how many computers can I install my copy of MTFeed?

One copy of MTFeed should be installed on one computer. You can transfer one copy from one PC to another, but you can't actively use one copy on more than one PC. If you have to, please consider purchasing additional copies.

Will upgrading or changing my computer cause my copy of MTFeed to stop working?

No. MTFeed licensing system has been developed with the user's convenience in mind. Upgrading or changing your computer will not affect MTFeed.

Is upgrading the bios possible or it will cause my copy of MTFeed to stop working?

MTFeed licensing system has been developed with the user's convenience in mind. Upgrading the bios will not affect MTFeed.

Can I purchase multiple licenses?

Yes. You can purchase multiple licenses if you plan to use MTFeed on multiple computers.

My hard disk drive has crashed and I've lost my serial number, do I have to re-purchase MTFeed?

No, you don't have to re-purchase MTFeed. Please contact us and we will re-send your copy with the serial number.

My serial number doesn't seem to work any longer, what should I do?

Please contact us we all the details and we will investigate and fix the problem.

Will the absence of my internet connection affect MTFeed?

Once a month MTFeed will ask you to let it check your subscription. This process requires an active internet connection. Temporary internet connection downtimes at this moment will not cause any problems, but if the problems remain for more than 3 days, MTFeed might stop working until it can connect to the subscription server and check your subscription status.

I can't re-activate my subscription to MTFeed because I've lost my serial number. What do I do?

Please contact us and we will re-send you your serial number.

Usage

MTFeed doesn't work for me. I get an error about MetaTrader not connected to the trading server. But MetaTrader is running and is connected to the broker. I can tell that because I can place orders manually. What should I do?

If you get the following error message when you open a chart in NSDT:

Error: Ticker data is not available because MeteTrader is not running or is not connected to the trade server. You will have to start it or wait till it connects to the server.

Then the most common case for this situation is that the MTFeed expert advisor for MetaTrader is not attached to an open chart.

Make sure that you attached the MTFeed expert advisor to one of the open charts in MT4. You can do that by double clicking Expert Advisors in the Navigator pane, then double click MTFeed or drag and drop it on an open chart.

You will have to reopen your charts in NSDT after that.

I don't see any tickers to choose from when I try to open a chart in NeuroShell, why?

Open the MTFeed settings and go to the Tickers tab. Check all the tickers you want to appear in NeuroShell when you open a chart. Apply the changes and restart NeuroShell. Now click Options, then Data Sources... in NeuroShell and check all the categories that appear for MTFeed-Server.

I open a chart starting with 01/01/2007 but the downloaded data starts with 07/01/2007. Where's the other data?

Make sure the required historical data is already in your MetaTrader terminal. For that open a chart for the needed ticker and the needed bar interval in MetaTrader and see the starting date of the available historical data. If it starts with 07/01/2007 then you'll have to download more data by scrolling the chart to the left until you get to the date you wanted.

Bear in mind though that the amount of available historical data depends on your MetaTrader broker and will probably be from 16,000 to 64,000 bars.

The other thing to note here is that MetaTrader works only with a set of predefined bar intervals, namely M1, M5, M15, M30, H1, H4, D1, W1, M1. Therefore, if you use 10-minute bar intervals, NeuroShell will construct them from the closest available bar interval (5-minute bars in this case). That means that the available time range will depend on the amount of M5 historical data downloaded in your MetaTrader terminal.

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